Vestiaire Collective Americas Inc. Questions & Answers

Here’s what consumers have asked with answers from Vestiaire Collective Americas Inc. staff and previous consumers.

26 questions answered

0% answered in 1 day

Question:

Vestaire has more than half of 1-star reviews (337) and only 233 reviews with 5 stars. how is it that "most customers are generally satisfied"? Vestaire has more than half of 1-star reviews (337) and only 233 reviews with 5 stars. how is it that "most customers are generally satisfied"?

Answer:

There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies

By Gabriellla E. over a year old

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Question:

Hi i recently purchased a sweater, when it turned up the seller had sent a completely different sweater from what i had purchased can i have refund? Hi i recently purchased a sweater, when it turned up the seller had sent a completely different sweater from what i had purchased can i have refund?

Answer:

This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.

By Silvia T. over a year old

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Question:

What is the customer service number in the united states? What is the customer service number in the united states?

Answer:

They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.

By P K. on 9/4/23

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Question:

Hi. has anyone has a copy of vestiare collective official return firm. i can't get one of them. they sold me a fake coat. thank you. Hi. has anyone has a copy of vestiare collective official return firm. i can't get one of them. they sold me a fake coat. thank you.

Answer:

Good luck I'm having same issue on a fake Louis Vuitton pocketbook

By Judith W. over a year old

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Question:

Is that fake website? Is that fake website?

Answer:

They basically stole my shoes. I had a pair of Max Mara shoe's that I bought from the actual store in Chicago, they said they were not real, and I would have to pay to have them shipped back to me. They were in the original box, with stamp on the bottom of the shoe and the interior tag intact. I only wore them once and wasn't trying to sell them for a profit. I immediately removed all the items I had listed and closed the account. Proceed at your own risk!

By EJ B. over a year old

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Question:

I want a discussion before formally closing my account. i need to know my information and items/descriptions have been wiped from your system. I want a discussion before formally closing my account. i need to know my information and items/descriptions have been wiped from your system.

Answer:

Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards