Hi Jeanine,

My name is Ben and I am the director of customer relations here at Tagunder.com. I contacted you this morning and left you a voicemail regarding the issue. This past weekend we received a tremendous amount of traffic to our website which overwhelmed our processing system. This caused some customers to receive a failed order message while their card was charged. However not to worry we are aware that your card was charged and are processing your order. If you check your order status on our website it is currently marked as processed which means your order is being processed and will be shipped shortly. Again we apologize for the issue and are working diligently to add additional server resources to handle traffic spikes in the future. Please do not hesitate to contact me directly at 615-498-3252 regarding your order with any questions.

Thank You
Ben

Your bank must not have approved the amount it may be the distance, because I have to tell my bank when I travel