TagUnder Questions & Answers

4 reviews

Ask a question

Here’s what consumers have asked with answers from TagUnder staff and previous consumers.

1 questions answered

0% answered in 1 day

Question:

Just placed an order which stated that the payment was rejected but my paypal account shows payment completed. tried to send an email via the website with no success so i sent one via my own email. this seems to be a scam. any thoughts. Just placed an order which stated that the payment was rejected but my paypal account shows payment completed. tried to send an email via the website with no success so i sent one via my own email. this seems to be a scam. any thoughts.

Answer:

Hi Jeanine, My name is Ben and I am the director of customer relations here at Tagunder.com. I contacted you this morning and left you a voicemail regarding the issue. This past weekend we received a tremendous amount of traffic to our website which overwhelmed our processing system. This caused some customers to receive a failed order message while their card was charged. However not to worry we are aware that your card was charged and are processing your order. If you check your order status on our website it is currently marked as processed which means your order is being processed and will be shipped shortly. Again we apologize for the issue and are working diligently to add additional server resources to handle traffic spikes in the future. Please do not hesitate to contact me directly at 615-498-3252 regarding your order with any questions. Thank You Ben

By Ben S. over a year old

See more answers (2)

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

TagUnder Questions & Answers

Can’t see your question? Ask to get answers from the TagUnder staff and other customers.

Is this your business?