Because you have NO customer service, No phone to talk with a customer, No live Chat and do not return e-mails.

Another great business that has caved in to the e-commerce trade. They are quick to take your money, take orders, but deliver no good or they take forever to get you what you order.

Customer service is entirely based in the Philippines. There is nothing in this company except a shipping point, the old JCW warehouse. I believe much of what they sell is not a JCW warehouse item, but is simply an order to a supplier chain when you order from JCW. You are not getting anything from JCW warehouse that is stocked. Time to order to their supplier, cross-ship to JCW likely and boxes rebranded or reboxed in the USA and shipped to you, the end customer. Only thing they have in the USA is US auto parts corporate in CA and they will respond to no complaints regarding JCW. I will never buy from JCW or their other corporate sisters again.