JCWhitney Questions & Answers

Here’s what consumers have asked with answers from JCWhitney staff and previous consumers.

3 questions answered

33% answered in 1 day

Question:

Is this site legit and selling real parts or are they just used goods? Is this site legit and selling real parts or are they just used goods?

Answer:

New parts, Just takes 1/2 a year to get your stuff if your patient enough.

By jason p. over a year old

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Question:

Why does their customer service take so long and why do they show no care or concern for their customers? why do you take days to process an order when other companies can process them in minutes. why do you say 8-9 days to ship and actually take 14? Why does their customer service take so long and why do they show no care or concern for their customers? why do you take days to process an order when other companies can process them in minutes. why do you say 8-9 days to ship and actually take 14?

Answer:

Because you have NO customer service, No phone to talk with a customer, No live Chat and do not return e-mails.

By Tony H. over a year old

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Question:

I have been strung along by customer 'service' for over two months. does anyone have direct phone &/or e-mail contacts for the executives, t.m. west, j. risch or g. robertson? I have been strung along by customer 'service' for over two months. does anyone have direct phone &/or e-mail contacts for the executives, t.m. west, j. risch or g. robertson?

Answer:

NO,. Sorry, your stuck with cust. Service like I was.

By jason p. over a year old

Question:

Why do you sell parts called replacement brand when in fact there is no such brand? all of you sister sites from u.s. auto parts network are pulling the same fraud. all it appears is that your companies are pulling a clever trick of redirecting search quarry's to your sites knowing consumer will search for say, a replacement fog light for 1998 buick, and the word replacement sends the consumer straight to one of your sites. that is fraud

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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