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Here’s what consumers have asked with answers from BudgetAir.com staff and previous consumers.
Yes it is that bad. Stay away, you never know if your booking will go through or not. They charge ridiculous service fees so if you dont have the correct type of card (mastercard, visa, debit, credit etc), they will charge you upwards of $20 minimum to make your booking.
I know I am answering this too late but trying to cancel through Budgetair is a NO GO they do not answer the phone or emails it is a complete and utter scam. Always cancel with your airline first to be safe like I did... Since early February Budget Air has yet to answer the phone or return my emails, AVOID USING THIS COMPANY AGAIN!
+1 855 293 7118 this number definitely works. I called it four times already. Expect a long wait
Good luck, Budgetair do not answer emails, nor do they answer the telephone, they only sell tickets, it is a revenue stream for them they have no customer service, you will reach an automated message saying they are busy or use some other excuse as to why there is a long waiting time, right now they are using COVID, I have been trying to call them since early February!
FRAUD! Their IATA liscence belongs to another company - everywhere says they are a scam. We booked and both Claire and I tripled checked booking before paying. Without doubt our RETURN TRIP from UK was 17th July. We have just printed e-TICKET as we fly to UK on Saturday. To ou HORROR the ticket reads 17Th June! We phoned to change flight - the woman was rude, evassive and unhelpful - they want R26 000 from us to change flight to what we origonally booked. THIS IS FRAUD! WE CANNOT AFFORD THAT and may have to stay behind in South Africa and miss my neice's wedding.
