Bidz FAQ | Sitejabber

Question:

Dear customer, thank you very much for your input about your experience with bidz.com and we apologize we were not able to meet your expectations. possible reasons for delays in your order may include: • ring resizing (up to 5 business days delay) • inspection for gem and jewelry report ( up to 5 business days delay) • avs – expensive international and domestic orders require additional verification process. (up to 5 business days delay) if you believe your order does not fall into any of the 3 categories listed above please provide your username or the order number you are referring to so we can provide an explanation on what exactly happened and why there was a delay. please forward the information to improvements@bidz.com and you will be contacted within a timely manner with a resolution. Dear customer, thank you very much for your input about your experience with bidz.com and we apologize we were not able to meet your expectations. possible reasons for delays in your order may include: • ring resizing (up to 5 business days delay) • inspection for gem and jewelry report ( up to 5 business days delay) • avs – expensive international and domestic orders require additional verification process. (up to 5 business days delay) if you believe your order does not fall into any of the 3 categories listed above please provide your username or the order number you are referring to so we can provide an explanation on what exactly happened and why there was a delay. please forward the information to improvements@bidz.com and you will be contacted within a timely manner with a resolution.

Answer:

I bought several items from this company only to find out later that the items I bought were fake. The gold content on some rings I bought was ok but the stones were fake, not diamonds as stated. I brought a Grandmaster watch to my jewellers who confirmed this was a fake too. Very disappointed and would not recommend this site anymore having done so for a while to others.

By David P. over a year old

See more answers (4)

Question:

What happened to the website for bidz, only jewlery now? What happened to the website for bidz, only jewlery now?

Answer:

Thank you for the question. Bidz.com specializes in jewelry auctions. However, we do occasionally have auctions for accessories like sunglasses, cuff links etc. Please let us know if you have any questions.

By Bidz A., over a year old

See more answers (2)

Question:

Hi, i would like to know how bidz.com sets the retail value of an item, how is it determined? Hi, i would like to know how bidz.com sets the retail value of an item, how is it determined?

Answer:

Thank you for your question. The retail price is set by the manufacturer of the item.

By Bidz A., over a year old

See more answers (2)

Question:

I hit "buy now" on an item by accident. my account now shows that i have won the auction for the item and shows an expire countdown set at 2 days. i did not intend to purchase the item and "win the auction" with a single click. i cannot remove the item of from the shopping bag. if i allow the item to expire, will it be re-listed? or am i on the hook for this item because i accidentally "buy now" on the items display page. I hit "buy now" on an item by accident. my account now shows that i have won the auction for the item and shows an expire countdown set at 2 days. i did not intend to purchase the item and "win the auction" with a single click. i cannot remove the item of from the shopping bag. if i allow the item to expire, will it be re-listed? or am i on the hook for this item because i accidentally "buy now" on the items display page.

Answer:

Just wait for it to expire, I seen it, I let it be.

By aloha q. over a year old

Question:

I have been looking at your feedback and want to retract my bid because i cant afford to throw money away because i am on a fixed income. after looking at all of the feedback i am scared to buy it I have been looking at your feedback and want to retract my bid because i cant afford to throw money away because i am on a fixed income. after looking at all of the feedback i am scared to buy it

Answer:

99% of comments on other people are saying they high rocket their price about over 60%, I'm concerning about my items that I've won too.

By aloha q. over a year old

Question:

Can i cancel an order on bidz? Can i cancel an order on bidz?

Answer:

Yes. Please contact customer service for assistance with cancellation. Ph#866-545-9871 or customerservice@bidz.com

By Bidz A., over a year old

Question:

The necklace we purchased is so very tiny, we can hardly see it. why is that? your photo looks so good. The necklace we purchased is so very tiny, we can hardly see it. why is that? your photo looks so good.

Answer:

That is a great question! The pictures on the website are magnified, so customer can see every single detail on the item. In terms of item actual size, we do provide detailed description with every item - that includes measurements of the piece.

By Bidz A., over a year old

Question:

Just wondering why delivery is taking so long? company info says 2-5 days for example, but i've been waiting nearly a month and the order still isn't processed. queries are met with answers like "it will be sent next week" but 2 weeks pass and nothing. Just wondering why delivery is taking so long? company info says 2-5 days for example, but i've been waiting nearly a month and the order still isn't processed. queries are met with answers like "it will be sent next week" but 2 weeks pass and nothing.

Answer:

Dear Customer, We apologize for the inconvenience. In order to assist you please contact customer service with your order number at customerservice@bidz.com or PH#866-545-9871.

By Bidz A., over a year old

Question:

I wish to add my visa to my name and password and don't know how to do this jas 1940 pw sowman74 I wish to add my visa to my name and password and don't know how to do this jas 1940 pw sowman74

Answer:

A: Thank you for the question. Bidz.com do not keep credit card details on file. You would need to enter your card details every time making a purchase. Please let us know if you have any questions.

By Bidz A., over a year old

Question:

How long does shipping take after the four weeks? i was told it would be four weeks for both of my ring orders, but i am still waiting. How long does shipping take after the four weeks? i was told it would be four weeks for both of my ring orders, but i am still waiting.

Answer:

Thank you for the question. Shipping timeframe depends on a shipping method selected at the checkout. Tracking number is uploaded to your order history once the merchandise is received from the vendor and picked up by the shipping carrier. Please provide your order number at customerservice@bidz.com and we will be more than happy to track it for you and provide an update on your purchase.

By Bidz A., over a year old

Bidz Questions & Answers

What happened to the website for bidz, only jewlery now? What happened to the website for bidz, only jewlery now?

Hi, i would like to know how bidz.com sets the retail value of an item, how is it determined? Hi, i would like to know how bidz.com sets the retail value of an item, how is it determined?

Can i cancel an order on bidz? Can i cancel an order on bidz?

The necklace we purchased is so very tiny, we can hardly see it. why is that? your photo looks so good. The necklace we purchased is so very tiny, we can hardly see it. why is that? your photo looks so good.

I wish to add my visa to my name and password and don't know how to do this jas 1940 pw sowman74 I wish to add my visa to my name and password and don't know how to do this jas 1940 pw sowman74

How long does shipping take after the four weeks? i was told it would be four weeks for both of my ring orders, but i am still waiting. How long does shipping take after the four weeks? i was told it would be four weeks for both of my ring orders, but i am still waiting.

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