Zybry S.

I was on my way from New York to Paris on American Airlines flight via Istanbul, the first flight from JFK to Istanbul was on schedule, the waiting period at Istanbul airport was 1 hour and that was during peak festival time, Easter Passover in April last year. The Istanbul airport was overcrowded with huge travelers and there was not much room inside, added to this the screening area was even more crowded which resulted in huge wait times. I requested my fellow passengers to allow me to break the queue and explained the situation that I don't have much time to go to the ticketing counter to board my new flight, they only listened but couldn't oblige me because they said they also were in a rush to catch a flight. It nearly took 35 minutes to get out of the security procedure and finally when I reached the AA ticketing counter I was told that I was late for the flight and since it was a connecting flight I was asked to buy a new ticket because it wasn't the fault of the airline, this was the first time I was facing this kind of situation, I immediately called the TM customer service and explained the situation and requested them to intervene and help me avoid the cost of buying a new ticket. The TM customer service team was also helpless and couldn't offer me a new ticket for free, they said it was my fault for not maintaining the correct time for entry. My only advise to people is don't travel during peak festival times with layovers as there's a high risk of missing a flight due to overcrowded airports. I'm not happy with TM customer service as they couldn't help me, I paid unnecessary airfare for a missed flight.