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Well, Unfortunately I did not read any reviews prior to making a purchase. Im soo made at myself right now. Well I made my purchase 3/6/2014. I recieved an order confirmation which is great, but found it odd that the money was already debited from my account, contrary to the fact that it's going to take a while to be shipped and recieved. Its my understanding that you should be billed for anything until it shipped. I was happy about th cost of shipping. Not happy with the expected date of delivery, it takes so long. For some reason I thought this business was based out Britain, but I noticed that the country of orgin is always China, I though that meant the merchandise was made in China which doesnt surprise me as most things are manufactured there, but is it shipped from there also? Well I'll give this site a chance, and hope for the best. As long as my merchandise is authentic, not damaged, recieved, and my account information is secure I'll be okay. I qualify for free shipping for 3 day which is excellent, but as a precaution Ill wait until I recieve my merchandise. Ill rate and repost once my merchandise is recieved.
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Hi Zurie, Firstly, Welcome to Beyond the Rack. We are a Canadian company based out of Montreal. We hope you find our site fun and hassle free. We charge your card when your order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers. Typically, we ship out our orders at 2-3 weeks. While we know it can be long at times, we hope our great savings and great brands make up for the extra time.
If you have any questions, please do not hesitate to contact our customer service team toll free at 1 (877) 733-4660 or by sending us an email at service@beyondtherack.com.
Please know that we're always here to help.
Thank you