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Needed to change location of where the birth certicate was from but they already processed it and wouldn't give me a refund or even use the same money I paid for to place a new order with the correct location. They told me to pay again for a new order. So now I'm out of money with nothing to show for it and they expect me to pay them again. Don't even try going through customer service because they are RUDE and hung up on me.
Tip for consumers:
STAY AWAY
Products used:
They didn't even give me any product or service because they said they can't refund me or use the same money to place a new order so they just took my money for free.
Z S.'s review of VitalChek earned 3 Very Helpful votes
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We appreciate you placing your certificate order through VitalChek. We are sorry that your experience with VitalChek didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience in the future. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Again, thank you for your feedback.