The worst customer service I've ever seen, I have submitted shipment request and they sent the shipment to me in two packages and charged me for the two packages, when I picked up my shipment it was just one package with all my stuff in there, I contacted customer service to reimburse me for charging me second package that doesn't exist, but they refused and told me the second package in transit and it will arrive soon, I told them I got all my stuff in one package but they didn't response, I guess after all they care for stealing money more than they care for their customers.
Consumers beware this company makes mistakes and steel your money and doesn't acknowledge their mistakes.
This is very unusual, but it does happen for some customers based on import and export restrictions. The suite number you provided (0000) is not valid; could you please provide your suite number so we can review and issue any adjustments that may be necessary?