Zoe M.

I paid for a flower delivery service to arrive 3/17/2022. The flowers did not reach the intended recipient. GraceRoseFarm does not provide customers with a phone number. Its email-only customer service has dragged this out for 2 1/2 weeks. As of 3/31/22, Grace is still ignoring requests to resolve by phone. They refuse to offer a refund.

This business is about delivering flowers to mark special occasions. Assuring their product arrives on the intended date is part of their business. The original date of delivery was 3/17/22. They failed to deliver the service they promised. I have spent nearly every day since then writing emails. Horrible business model.

FarmGirl flowers, for instance, offers a quality product and phone customer service.