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1 Review by Zoe

FareDepot

FareDepot

7/19/18

Do not book with Faredepot. They failed to process my travel insurance properly and so caused me to lose nearly $1000 in costs because I could not pursue my claim due to their failure. They accepted liability but then stopped responding to my calls and emails!
Further to their reply, I say as follows:
What a joke your reply was. It is a shame that you do not spend more time actually replying to my emails rather than making up fabricated replies to truthful reviews. I still have not received the courtesy of a reply to my email.
1. The fact that you had made an error on not securing my travel insurance ( as admitted by Michael Bolton of your company in writing on 8 June 2018) was not brought to my attention until I tried to make a claim, not at the time I made the reservation. I had no notice of this whatsoever until it was too late. Positively the reverse is true in that I received written confirmation from Faredepot at the point of reservation that I had travel insurance. Written documents do not lie like you seemingly do!
2. AIG have told me that you ignored their efforts to reach out to you to resolve this too. I also have this in writing from AIG.
3. You didn't try to help rebooking reservation as I had confirmed the booking with you so your suggestion that I rebooked with another travel company and tried to subject you to their charges is completely wrong and made up! I continued with the booking as I had everything in writing telling me that I had booked and furthermore that I had travel insurance. I had no reason to suspect otherwise until it was too late when I tried to make a claim.
Faredepot has in writing accepted liability. There is nowhere for you to go with suggesting you are not at fault. I will start to post the written evidence I have to show all on here how you are con artists. I think I will go to the local news station next and get them to do a big special on Faredepot and how they con their customers!

Tip for consumers: Don't book with this company! They lie!

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