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Zhixuan H.

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Experience: Beauty

Member since April 2018

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1 Review by Zhixuan

4/11/18
I've been a royal customer of Sephora, almost VIB Rogue status. However, Sephora barely fulfills what it promises. I've purchased Flash 2 Days for almost 2 years, and barely any orders are delivered in 2 days (something that Amazon prime never fails to do). Recently I purchased an order using Flash 2 Days and the items were lost. No email to notify me about this. I realized it about 1 week later and tried to contact them. The "Beauty Advisor" promised that he would ship me new items and gave me extra points. None of it happened. Instead, Sephora tried to charge me again and the authorization was not successful. I contacted the "Beauty Advisor" again, but she did not understand the situation and told me to contact my bank. The order became pending again. So after 2 weeks of waiting, the products that are supposed to arrive in 2 days are still not here. Great!

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