I ordered from them during their going out of business sale and was missing an item. I got many emails assuring us that the shipping was delayed and if items were out of stock we would be refunded. Never got a refund never got my item. Their customer service says they cant do anything but I should contact old management. I have been emailing the person they told me to contact and have never gotten a response 2 months later. They are thieves, this is fraud.