Zaheen A.

We booked a 2-night stay in Sydney 5 weeks in advance for our weekend away without kids, 2 days before our daughter became very ill and we decided it was best to reschedule to the following month. Booking.com refused to help us at all and simply claimed nothing could be done and their policies don't allow for reschedule or refund even with the 48hrs notice. Hours on the phone they kept playing dumb and giving us the run around. Booking.com pushes responsibility on to Agoda, their parent company, saying they have the money and need to handle this, then Agoda says Booking.com needs to handle it, then they both say its the Hotels policy, then the hotel says they we're never paid for the booking because we never stayed. 3 days back and forth with booking.com and Agoda and they both claim they can't refund, shift blame and refuse to return our money or reschedule us. The hotel has been the only ones willing to try and help and they're also a victim as they haven't even been paid.

We haven't had a weekend away together for years and we this planned for weeks to make sure we could get sitters and time off work. After loosing our money we have decided to forget the whole thing. Booking.com stole $650 of our money and theres nothing I can do about it but hope this review will spare someone else this headache and financial heartache.

DO NOT USE BOOKING.COM OR AGODA. Book direct with the hotel, it is actually cheaper and they money stays in Australia and not sent to some lying thieves overseas.

Look at their reviews, they suck for a reason.