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Yvonne D.

  • 1 Review
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Experience: Computers & Technology

Member since April 2018

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1 Review by Yvonne

4/3/18

Do NOT touch this company!
We ordered and paid for two new iPads from what we thought was a UK company.
The parcel arrived, the label stated 24 hour next day delivery and showed the weight as 1kg, which is exactly the weight of one boxed iPad. The label also said "1 of 1" (therefore confirming that only one was sent).
I emailed them on at least 4 occasions, but received no response, which left me no alternative but to open a case via PayPal. I informed PayPal that my husband was using, and happy with his iPad and we only wanted a refund for the missing iPad.
They obviously took ages to respond to PayPal, but eventually stated that they wanted the iPad back in its "original condition" before issuing a refund. They also wanted me to pay postage to send it to Hong Kong! I told PayPal we had never dealt with anyone from HK, and didn't see why we should be out of pocket paying for postage when it was their error all along. PayPal finally managed to get a UK return address, and also refunded me the postage.
After nearly 3 months, we finally received a refund from PayPal.
From reading other reviews, it seems I am not the only one to have had similar problems with them, so be warned!

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