Customer service team does not protect consumers' interest. Once you bought the vouchers, regardless of the misrepresentation of the information, or terms not included in the fine print, you are left alone to deal with the possible scam that Living Social has led you into.
As a customer on Living Social, your right is not being protected, nor being honoured.
I have purchased a two-hour moving service voucher from living social. When I called the merchant, the merchant said, they have told Living Social plenty of times, their condition on the service is a minimum of 4 hours of booking. and Living Social didn't put that in the fine print, and didn't even put down the hourly rate after 2 hours for them.
They refused to honoured the voucher and asked me to go to Living Social for refund.
Living Social's excuse? We have already paid the merchant. you cannot have your money back. The merchant is tossing me to Living Social, and Living Social is tossing me back to the merchant.
If it is a problem between Living Social and the merchant, shouldn't we, as customers, not get stuck in the middle with a $#*!ty deal?
If the deal wasn't honoured by the merchant, shouldn't Living Social refund all the money to the customers who already purchased the voucher, and discontinue their business with the merchant?