Y K.

Finally getting to sharing this. Bought my husband a pair of Dolce & Gabbana slippers for Christmas present. He opened the package on Christmas day, in front of the family. He loved the look (red Carretto Siciliano-print terry slippers). When he put them on however, he said it's not stable (thick foamy soles). The family said he shouldn't take a chance falling while on stairs. So I packed them (in all the original wrappings and package), got shipping labels and sent via UPS. Sometime later I received an email that says they found a problem - pulled thread (from terry cloth). I emailed asking how was the package opened, because I didn't pull any thread while packing them. The next thing they did was to mailed slippers back to me (refusing to take the return). When I looked at the bottom of slippers through the plastics (never opened it), there was a long, VERY visible thread. I absolutely didn't do this because it's not possible to not notice this. Having seen the material, I understand that a pull COULD happen, especially if someone has a sharp object nearby. As a vendor, blaming such an event on a customer without evidence is dishonorable. They could have it repaired. We could have it repaired if we liked the product, but we don't. At this day of age, we will do plenty of on-line shopping's, and returns - never had this kind of experience ever before. Be warned, do not shop on farfetch!