I booked the flight from JustFly and didn't fly due to the medical issue. I called the airline and they said I can get the refund through JustFly by submitting the medical documentation to them. However, after I submitted it to JustFly, they never submitted it to the airline. I called the airline several times and none of their department received the request from JustFly. Every time you call JustFly, their people have different answers and lie.