Yina W.

As a long-term customer of Public Storage, I've been bewildered by the recurring increases in my monthly rent every six months. I'm struggling to understand the rationale behind these frequent hikes, which have amounted to a staggering 35% rise in just half a year. Isn't this crazy? Most concerning is the lack of a transparent standard for these increases.

I've been met with disheartening responses when discussing this with the manager. Instead of addressing concerns, His suggestion was to seek cheaper storage options elsewhere. The manager said that the price will be increased every 6 months. This makes me feel very frustrated and insecure!

No matter what size the storage is, there should always be a standard price, right? There must be at least a standard percentage for increasing the monthly rent, right? They didn't. The practice here is that the longer you rent, the monthly rent will keep rising. This is the most infuriating.

For the same size storage as mine, the price listed on their website is the same as the monthly rent I pay. The difference is that they give new customers one month's rent free. In comparison, not only is there no discount for me, a long-term customer, but the rent is also increased by 35% within 6 months. This is my fifth price increase. Isn't it too outrageous? What business philosophy is this? Other merchants will give long-term customers more favorable prices, but the Public Storage not only didn't offer any discounts to old customers, but also crazily increases prices for the long-term customers. It doesn't make sense! Isn't this a money grab?

The consistent surge in rent solely is frustrating. They don't value their long-term customers. Their price increases are clearly aimed at long-term customers. This is the tricks how Public Storage make money. Consequently, I've had no choice but to terminate my lease and move out.