This is a scam company, do not use their services!
We had a problem with renting a car at Bologna airport and spend 5 hours there. We couldn't take a car (when it was already paid in full) because we don't have the correct credit card. They made a replacement for another car in another service. As a result, I was not refunded for the first car and rented two cars at the same time.
Their call center first shouted at us and now just ignore us.