This business is one of those who just want your money and whose staff are incompetent to do a simple job. I ordered a credit evaluation of my academic documents from the school I graduated from in an Asian nation. I also paid additional money of $80.00 for their service of 5-day rush processing. As humans, I made a mistake of overlooking the additional requirements I need to submit. Not knowing this because of my fault overlooking this, I called their office after 2 weeks wondering what happened to the 5 day rush that I paid for. Then they told me that I lack one more document so they can complete their evaluation. They said they informed me of this by sending me an email. I never received an email. I even looked at my spam folder and searched for it. I only received one email from them that confirms my order and that my documents arrive at their office and that the money I paid through check was cleared. That's it. But they never emailed me for the request of the additional document I lack. They insisted that they emailed it to me. I was taken aghast because they made it seemed it was my fault that I did not receive my email. I told them that all they need is to follow up the email or call me or text me because this is urgent and of time-constraint which I paid for. I was expecting that if I commit a slight or overlook something, they should have just emailed me again to remind me because I ordered "speed process"... it's their responsibility also to take effort to make process it speedily by requesting me through constant communication with me. They did not bother to email me or if they did once, they did not email again. Because if they really want to satisfy their customers to give their money; s worth, then I demand that they do their jobs by also "expediting" the process by constant communication. But they never did... they just sit on their ass all day while waiting for a response to an email they never sent. This is a business that just sucks your money. I can't believe a simple process of crediting, can be so tedious on them.