Yen L.

Zulily is running a scamp business to cheat moneys of buyers. Here is my case: I ordered 4 perfume bottles cost $188.7 from Zulily site on 10 April. Then I found out very bad reviews of Zulily online, feeling so horrible of what I found, I quickly contacted with Zulily to cancel my ORDER # ******* | April 10,2017. Zulily quickly replied back that they helped to cancelled my order on 11 April 2017, however, my $188.7 never returned back to my account. You know, at the time we clicked "confirm order", the amount of money for that order was immediately charged from our bank accounts. When I contacted them for refund money, you know what Zulily said? They said that they didn't capture my money, it is in pending status only and after 3-5 days it will be fallen off of authorization. From that day until now, it's already been nearly 30 days but I don't see my $188.7 back to my account, however, whenever I contacted them, they always confirm that they didn't capture my money. What am I supposed to do now? Zulily is a scamp business, but not a genuine business. Why don't the polices investigate this scamp business. This is not just "poor customer service", but this is a much more severe matter, Zulily is Scamp and cheat buyers' money from their credit cards. I already reported to my bank, I don't know whether my bank can help to get back my $188.7, but I hope the polices in USA should investigate and do something to Zulily.