I am Private Client at Farfetch, VIP with personal stylist at SSENSE and Moda Operandi, VIP at Dover street market New York, etc. my experiences with Luisaviaroma is the worst I ever had in my life. Every time I preorder on their website, the products never shows up and I have to cancel my orders, they are not even trendy limited edition items. When I kept emailing their customer services for 5 days in a roll and never got a single word response. Will NEVER shop again