Yass E.

You should never book anything with Amoma. I booked a room in an hotel in Mauritius (For reference Reservation #: *******) more than 3 months prior my departure in September. They confirmed to me my booking and I printed out my voucher everything was ready. Then less than 1 month before my departure they send me an email saying the hotel has cancelled my booking without providing any reason. They gave me 2 choice: being reimbursed or taking another hotel that was 1h away from my original location. After around 30min of waiting, I got that lady very rude in the phone (Elise Rosenberg) that told me either you take alternative hotel or get reimbursed, you have no other choice, you agreed to our terms & conditions. This is a shame because they are really aware that less than one month prior departure almost all hotels are booked and the remaining ones are so expensive (to get something similar I have to pay around 500 more). Then since my original hotel was a Marriott, and there was another Marriott hotel in my original area, I asked to get this one as an alternative hotel. They replied to me that they will check. Now after waiting for 2 more days, I asked for a status they told me that they are working on it and it can take up to 20 working days before I have a reply. I replied by that time I will be already in the plane with no insurance of having an hotel where to stay on arrival... They kept me waiting more than 10 days, to tell me that it is not possible. Each time you call you have to wait more than 30min, and it happens that they hang up on you. This is such a shame. So either you accept an hotel far from the original location either you get refund with no chance of finding a similar hotel with half board at same price.
As mentioned by other customers, if you do not want to be in trouble you should book with a more serious travel agency. NEVER BOOK WITH AMOMA.