Yannis j.

We ordered a pair of boots on 14th of November. They arrived in Germany in December but USPS never delivered them to us. As we were able to track the package we found out that there has been a mistake and USPS mentioned that we asked the package to be help and not delivered (which was not true). We contacted immediately USPS and they told us that only Amiclubwear would be able to correct this mistake, by "opening a re-investigation proccess".
As the parcel was still in Germany we contaced by email Amiclubwear ( on 3rd, 6th, 7th, 12th, 15th, 20th and 23rd of December!) explaining them the situation and asking for help.
They did NOTHING at all.
Fiannly the package arrived back to them and now the informed us that we have 2 choices: either to pay again 61.95 U$ for transportation costs, or to issue us a voucher to purchase something else.
Conclusion: As obivously it can not be true that we asked for the package to be held by USPS ( and on the same and the coming days) begging Amiclubwear to find a solution for us to receive the package, it is obvious that something went wrong and it is not our fault. Ami had the chance to solve it and they did nothing.
We consider this as a totally unacceptable behaviour from Amiclubwear, so we ask them either to resend the package for free, or to refund the total ammount that we have paid on our credit card.
We will keep you all updated on the final decisions of Amiclubwear very soon