Yannik M.

I ordered a Liverpool junior away kit with a name on the back, premier league badges and socks. This was a Christmas present for my son. The top and shorts with name on the back of the top were delivered but the shirt was missing the premier keague badges and no socks arrived. On 23/12/18 I emailed Totalsportsshop who replied saying the socks were despatched separate and they could refund the additional £6 that I paid for the premier league badges and apologised for the inconvenience. I emailed back confirming that I would like the refund for the premier league badges and asked them to confirm when the payment was complete. I also asked when the socks were despatched. I received no reply. On 24/12/18, I emailed again with a picture showing the shirt without the premier league badges and asked when the refund payment would be made and asked again when the socks were despatched. I have still not received a reply.

I am really disappointed that they could not get the order right espeially as I paid for the optional extras of socks and premiwr league badges. Given the lack of response to my last 2 emails I am concerned I may never receive the socks and may not get the refund for the badges or the socks. I hope this is not the case.

I would not recommend Totalsportsshop if you want to be sure you get what you order.