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My daughter ordered wrong size shoes. There As no packing slip so we could exchange them. I've sent over 6 emails requesting info to send back to exchange. I've had to take 3 different pictures of the shoes at 3 different times. I am told she has to wait for the seller in CHINA yo get a return address! Wth? I can't get anyone to help me return these shoes now. Would have been nice to know these were from China to begin with!
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Yamyla, I am sorry to hear the shoes you received did not fit and that the origin of the product was unclear. We will work with the merchant to improve the messaging so that both the product details and the returns process are more clearly stated. I found your case number on our records, however, I only show that you were asking for the status of the order. I will have the representative originally assisting you to reach out to you on how you could return the item. Please expect an email from Vie within 24-48 hours. Thank you so much!