Yale W.

Since Portillo sold his Restaurants, the prices have gone up and the portions have gotten noticeably smaller. The chocolate cake is half as big as it was and the Italian beef sandwich is no longer overflowing with beef. It now barely fills the bun. Service has slowed. My last visit ordering 2 Italian beef sandwiches and 1 fry with 2 drinks took almost 15 minutes to be delivered at the counter indoors. I have reduced our visits to less than once per month, when previously it was a couple of times per month. With too many customers to handle, I really don't think they care. It is only when business drops off, that they will take notice.