Xinning Z.

Bought round trip tickets for 773 USD, about 10 days ahead of returning I Called to see if I could change an earlier flight date due to heartburn, told there was one earlier flight need to pay $250 penalties with no fare difference, i followed every single step confirming my credit card, after an hour for the whole processing (somehow all the Agents have confusing English speaking very fast and barely could hear and understand them, so I have to double triple confirm the amount was correct and my Payment info was all correct with him) I was told he got an 'system error ' which required me to pay 800 USD, I said no sir I agreed everything gave you my payment and the whole searching and confirming I was hold for literally an hour and u came back telling me it's no longer available I have to pay 800 it's definitely not right u should go fix ur error, he keep arguing I have to pay 800 extra or leave it as he original, nothing about wasting my time and nothing about what they did wrong,
So I requested the supervisor, named Lee, which ever worst, trying to kick me off the phone said its 800 extra now nothing they did wrong take it or leave it, i insisted this is wrong and she said she gonna search flights for me put me on hold for two hours straight without even say hi till the phone went to voicemail and cut off!
I called back asked for manager got transferred to another supervisor told me I don't get ticket take the 800 or leave it nothing they did wrong to me and she could not transfer to manager cuz they don't have one! I was asking how about all the time was wasting and why their system error has to on me and what the first supervisor was search for the whole two hours, she only gave nothing they did wrong, it was the airline company updated, they could compensate for me for nothing for the whole 5 hours trying to get the initial flight! I even bought their extra $19.99 cancelation protection plan I asked them what was that for then she explained that only valid for 24 hours till next day...
So don't every buy nothing from FlightHub! Don't expect they gave you good customer service cuz they would take no responsibility for their fault and they would give you incredible high price after they promised giving you one if u ever end up change the date of your flight!