I order an item that is not what I expected and I try to start a refund on their website and it showed an error saying my email and order number wasn't a match. Try to contact them through their chat and no one responded. Try emailing them and no one responded. Try calling them but no one answered and I was calling during their business hour. This company is just a big scam. They just want to take your money and that's it. All the celebrities that they work with are probably just being paid by the company so they can be seen like a reputable company. I would never place an order from them again.