Tried to return some items that were apparently over the 14 day window for returns and weren't exactly as advertised (multi color instead of just one color) and received a snotty reply: "By the way, even 5/11, it is still over 14 days. Policy is policy. If you give us a bad review because your order is over 14 days not allowed to return, we will report you to Etsy and post your threatening email under your review to let people know what kind of buyer you are." Wow... such a great company to do business with, and certainly the last time I do.