Will R.

0 stars if I could. Ordered on Dec 18. A key decision in the purchase was estimated delivery date of Dec 21-24, since was a Xmas gift.

Item did not arrive and on Dec 26th I looked up tracking and saw the items had been entered into the carrier's possession on Dec 20th, but no updates since.

This company does not provide a phone # to call for support, there is only website support form. I contacted support and they provided a "canned" response that they had attempted delivery and to check with the shipping carrier without providing any evidence and contrary to the info provided by shipper.

When I responded to clarify, i did not hear back for 2+ bus days. The last response was that the package was caught in customs. And they offered a $10 credit.

Today I called the shipper and they're saying the shipment lost.

This is completely unacceptable to me. I would not have purchased the products if I knew that it was a false and misleading ship date on website and that products were stuck in customs and would not arrive.

I've asked for a refund and/or resending the order but have not heard back.

Now it's NYE, almost 2 weeks after I ordered and 1+ week after the estimated ship date and my family member does not have the christmas gift promised.