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Will P.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since December 2020

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1 Review by Will

12/30/20

Avoid HalloweenCostumes.com. As a first-time customer, I wanted to try this company's line of costumes and ordered several. Their costumes are poorly made, the accessory pieces do not look quality/authentic, and it is not remotely worth the price, especially the higher-end costumes.

Worse, HalloweenCostumes.com return policies and customer service are deceptive and dishonest.
First, check out the return policy. They will not refund your purchase. You can only get store credit (FunBucks) or a significantly reduced cash refund (after an 18% restocking fee).

My actual experience was even worse. I made a large, multi-costume $935.00 order #13333155 (my first) and promptly returned a portion of that order for a FunBucks store credit of $389.57 on November 20,2020. Without any notice or explanation my credit was "adjusted " down by $189.63 on Dec 11,2020. Everything I returned was complete, unworn, and in original packaging. When I inquired, HalloweenCostumes. Com claimed a cheap chest piece on one costume was missing and that justified denying credit on the entire costume (coincidentally, the most expensive costume). That is simply false, as all pieces (including that cheap accessory) were returned in original package. Multiple emails to the company were disregarded and met with a cursory reply that the company will do nothing to restore the $189.63 credit, or any portion thereof (which would still be stuck in store credit FunBucks). I an age of online shopping (and returns), I have never experienced or imagined such poor policies and customer service. I have also never written or published a negative review about any company. This is a first for me, but my experience suggests buyers should avoid this company and work with companies with normal return and customer service policies.

Service
Value
Shipping
Returns
Quality

Will Has Earned 3 Votes

Will P.'s review of HalloweenCostumes earned 3 Very Helpful votes

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