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Based on our experience, we would suggest spending a little more at a more reliable supplier, where you will get what you paid for.
Whilst their products are competitvely priced, service is a different thing.
Delivery was 5 days beyond the latest expected delivery date given, although, I have to accept that the carrier may have been at fault, however, with no information from Light in the Box, I will never know.
When we used the LED bulbs ordered, within 15 minutes of switching them on, they start to smoke.
Upon checking, 3 of the 6 bulbs showed signs of burning.
On 3 occasions we sent written details and photos to Light in the Box.
Initially, we asked for an explanation, but, following receipt of an unhelpful email, we resent and requested a refund.
3 days later, we got another email, explaining that they had not got the photos.
We sent it all again
7 days later... nothing.
Tip for consumers:
Don't, unless you are a gambler.
If what you buy works, you have a bit of a bargin
If it doesn't, there is little communication and your money is lost, irrespective of the claimed refund policy
Products used:
LED bulbs
Will O.'s review of LightInTheBox earned a Very Helpful vote
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Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.