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William T.

Charleston, South Carolina

Contributor Level

Total Points
80

How I Can Help

My 30 year career has been in Interior Decorator, Landscape Architect and Historic Preservation.

1 Review by William

  • Manhattan Home Design

10/27/23

I would avoid ordering from this company. I ordered four chairs in April of this year. Since I was on a schedule I contacted customer service before ordering on line. I was told my chairs would be delivered in approximately four months. I received three after five months and I'm now being told the last won't arrive until late December. This will be a total of eight months, twice the time I was promised.

Strangely, their website has shown five identical chairs to what I ordered available for shipping within 24 hours. Customer service blames it on their marketing department and tells me they're not actually available. But they tell me they can't make their market department do so.

I've now spoken to two customer service reps and one supervisor. I was told the supervisors superior would contact me. They're now ignoring me.

Furthermore, the sale prices they show on their site are indeed not sale prices. Nothing ever comes off their supposedly sales. This company practices in deceptive advertising promising short delivery times, items in stock which actually are not and sales that don't exist.

Products used:
Furniture

Service

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