William S.

I in a co-worker both have NetSpend, our direct deposit from our employers go to NetSpend. A month ago my co-workers NetSpend account was hacked, a purchase was made on his account that he had no knowledge of and had not authorized. A month after that I find out that my account has also been hacked to the tune of hundreds of dollars. It seems that a foreign company was was taking money from my account a little bit at a time sometimes four or five times in that day and I never got one alert about the money that was being taken from my account. The amounts that were taken should have made NetSpend curious because the same company using two different accounts were taking the same amount out four or five times a day and then they finally hit it in a bigger amount and this went on for months. The only way I found out about it was because I have a separate account with Bank America Bank of America when I talk to the reception receptionist so the bank manager about it they asked to see statements of my account with NetSpend. Bank of America pull those account numbers and did a little investigation themselves and found out these companies truly don't exist there is an account and the money is going to those accounts but the account is one account not two. So I filed a dispute claim with NetSpend, and as soon as I filed the dispute claim NetSpend locked and closed my account out completely said that risk management closed my account with money still on my account or in my account I should say. And I was told that I wouldn't receive my money on their account for 10 business days. So I have no way of knowing what the investigation is going to lead them to I have no way of knowing where they are with this investigation. And since they've blocked my account they could literally just say forget it and not pay me a dime of my money back period and I'm talking hard it's a dollars. So in the long run if you're trusting NetSpend to secure your money, I wouldn't trust them to secure a penny of my money.