Ordered 2 split roman shades and 2 single shades. Single shades are not to bad and seem to work well, Look cheap however. The larger shades that are split, the stings break, the pulley systems are very cheap and you have to pull them down by hand as the mechanism keep locking up no matter where you put it. Plus they do not provide a hanging piece of material down so the top shows the whole shade. My recommendation, order smaller single shades. Bigger ones do not work well. They have a warranty, but really how do you return and have to take your time to take down and replace. Look else where first, make Blindster your last look. I have no dispute, just my observation and will deal with the customer service on my own.
I'm sorry you are having a problem with your shades. I will contact you to get this resolved.