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We purchased a package 6 months ago, with insurance. One of the six travelers can not make it due to circumstances out of their control and when we called to cancel just that person it's been a very bad experience. Multiple agents, multiple hang ups and were told only half of the money would be refunded. Fine, if that's all we get let's move forward. The bill actually went UP 1000! What is going on at this place? So far this has been a very bad experience with no way of rectifying the repeated failures of process and customer service. Multiple requests for supervisor help were ignored or we were hung up on. The abandonment rate with agents must be very high.
Products used:
Insurance
William G.'s review of Cheap Caribbean earned 2 Very Helpful votes
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We have been to this resort many times, and we had a fabulous time! NOT THIS TIME! Horrible...
Hi William, we're sorry to hear this! Please send us an email at socialteam@cheapcaribbean.com with your booking information so we can further assist. Thank you!