William D.

Tried to order gift items. Cart showed cost, plus zero shipping because I had purchased Celebration Passport for no shipping charge. Plus taxes. But no option to enter a Promo Code. Spent an hour with customer service agent who could not help, but who suggested I place the order at full price and he would manually modify the order to add the Promo Code. So I hit Purchase button, and ONLY THEN did the Promo Code option appear. How STUPID. You think you are going to lose that option if you hit Purchase, so you don't. Instead you waste an hour on phone with an agent who doesn't even know something so basic as that is when the Promo Code option will appear. This check-out procedure makes no sense. It is illogical and annoying. There are competitors out there who don't waste their customers' time! Buy through them.