Will D.

I went to this Big Lots in Garfield Heights, The Customer service lady was rude and very nasty she never acknowledge me at the cash register when, I walked up to the cash register there was no one available she comes up to cash her register never said sir can you step down to this cash register so,I can help you. So I asked her are you going to service me and she just wave her hand and I called her a nasty b**** which she was rude and nasty. So I left and called up the store and asked can I speak to the store manager she answered the phone and said she was the store manager which she was not because I said if you the store manager then you would give me your name which I'm am in management so she put me a hold for 15 minutes I got in my vehicle drove up to the store and asked a young man where's your manager at and he pointed to the Caucasian man who was the manager and I went directly over to him to report the incident and I said oh well she told me she was the manager but you're the manager and I said again your a nasty b**** I never had this disrespect from Big Lots I've been going to Big Lots for a long time I even bought furniture from Big Lots to get treated like this from a customer service very unprofessional and I was treated like crap from her. Then she have the nerve to record me without my consent and like I told the store manager I will be suing her and the company for her recording me without my consent I never threatened her and never harmed her I just said she was a nasty b**** and very unprofessional.