Whitney W.

This year I was looking for a new lawn service because my lawn care service I had been using previously retired. After doing my research lawnstarter came highly recommended and I really loved I could schedule in an app. My first mow (on April 8) was uneventful, crew was professional and nice and did a great job. But that was the only time my lawn has been mowed. The next mow was scheduled between April 19 and April 21. On April 20 my boyfriend came home to the front lawn mowed and the gate to our back yard completely broken and the latch bent backward. I also got an email that day saying "our crew had to cancel and they were looking for a new crew". All I can figure is instead of just fessing up to breaking my gate latch (maybe a $30 fix, not a huge deal, things happen) they just cancelled the mow and left. I was out of the country for work the next few days and I had trusted LawnStarter would get back to me. But by Thursday morning my lawn still hadn't been mowed so I called and spoke to Janice, who was very kind and professional and ensured me they would help with my gate and a crew would be at my home by Monday. I explained the situation that now my lawn was a week late being mowed and if they could get someone there before the weekend and I was hosting a party that weekend. She put a rush and ensured me the lawn would be mowed either that day or the next. I got home from my business trip and lo and behold my lawn STILL isn't mowed. I had to relocate the party I was hosting over the weekend and, still giving them the benefit of the doubt, assumed it would be done on Monday (yesterday) but it still isn't mowed. To add insult to injury I received an email this morning saying that my lawn had been rescheduled to tomorrow because another customer needed to reschedule; as well as an email asking for proof that the crew that broke my gate latch came to my house, which I don't have other than the context clues that one lawn was mowed and the other not and my gate was broken. Incredibly unacceptable way to do business.