Whitney L.

I bought two dresses online thinking that I would decide which one I wanted and return the other one without difficulty. I mailed back that dress on February 7th. It is March 15th and I still do not have a refund. I called several times only to be put on hold for 30 minutes or longer without anyone ever answering. I sent several emails to the customer service department without any response. Once I finally did get a hold of someone, they told me that their warehouse receives the returns and they cannot verify whether it has been received but that it can take 3 weeks or longer to process the return. And to just keep calling back. If only you didn't have to wait 30 minutes or more each time you call and still not get a person to speak with. I am very disappointed and will NEVER order from them again.