I booked through them (without even realizing it) and hit the wrong date. When I tried to rectify the error by calling they told me they would cancel and reissue the correct dates. Then they hung up on me. I tried using the automated system and got a bull$#*! non answer. Then I called again and they said they had no way to help this situation. I cancelled the reservation and rec'd a bill for the full amount. I am disputing this with my cc company and hope to get some resolution. The sad part is I would have stayed with them if they had just corrected my wrong click problem. I hope someone can pull the plug on these con artists.