W M.

I ordered a single top from Impressions Online Boutique because I had never ordered from them and wanted to make sure it was a legit store. After placing my order I never received a confirmation and sent an email to their customer support, they confirmed that I had put my email in incorrectly and they made the proper adjustments and resent my confirmation. The top arrived shortly after, a lot faster than I expected, the packaging was fantastic and kept the contents dry on a rainy day (got to love good packaging). I opened the packaging and was immediately happy with the quality. I've ordered similar tops and they were either poorly made or had cheap feeling and looking material. This was exactly what I imagined it would be and was delighted that the size was exactly as expected. I placed a second order with them that day and can't wait for my next delivery. The clothes I ordered are for my upcoming events surrounding my wedding so I set my expectations high and refused to settle for anything less. If the outfits weren't meant to be a surprise I would post pictures.

I ordered two dresses and on day 6 I hadn't gotten a shipping confirmation. I sent a message to the company and the shipping got updated. The next couple of days I kept checking and the tracking said that usps is awaiting package in order to provide shipping updates. The company insists it's almost to me but I need usps plus in order to get tracking information. Why do I need to pay for a subscription to get my tracking information and now tHey have stopped responding. It's feeling more like fraud to me :( and one of the dresses was for a wedding I'm attending.