W F.

Terrible after-sales service... I reported I received a defective OSIM uDream massage chair (over $12k AUD), sent them pictures and videos of evidence asking to return for refund. They just sent a technician to "diagnose" the chair, the technician (who was 1.5 hours late and only showed up after I contacted OSIM) told me on the spot that he could only replace the damaged outter shell but not the other issues that caused the chair not working, he said these issues need to be dealt by Customer Service. I told him, I already told Customer Service, and I also requested for a refund, not repair, not store credit, not replacement... then they just randomly ordered some parts trying to force partial-repair it. I honestly don't wanna keep this inferior product and just want my money back... when I called to followed up after weeks of waiting, their customer service even said I never said anything during those times (well, the last email communication we had was you were going to provide me updates once you heard back from your "management team", so I was obviously waiting for your "updates" if you have even raised it to this "management team")... one of my biggest regret in life is to ever got involved with OSIM, it has caused me so much stress dealing with their terrible customer service. I just don't understand how they call themselves the #1 trusted brand (printed on their product invoice)... so I still got their brand-new, over $12k AUD, defective massage chair sitting in my home collecting dust... what a joke.