The process was very easy and you get a quote right away. In fact, the company decided to give me a little more than the quoted amount because they deemed that the iPad was in better shape than I had said. The payment in Amazon credit is really fast and easy. The only downside is that it encourages me to spend even more on Amazon. Prepayment of shipping is great, again very easily done with the PDF that is sent upon submitting for the quote. It also makes me feel good about recycling or the resale of the equipment.