I have used it several times and all worked out well. I think it is pretty convenient. Except recently, I paid $27, but had to cancel the order due to an unforeseen reason before the job was accepted. After the cancellation, the job was accept. Then I sent a message through their website to the contractor. The contractor acknowledged and didn't performed the service.
Now I am waiting for my refund. I have sent them a few requests and it seems they are ignoring me...
I have other lawn service need and will only use them again if they will credit me back. I think any credible companies will take care of their customers so that their customers will come back. Then they can develop a solid base, especially for this kind of repeating business.
*********As of 9/25/2016, they have refunded my cancelled order. They also publish a new website. I think it is much better. It is more clear on cancellation policies, which are most of the conflicts come from.
I just placed 2 more orders. I tested 1 order for bid. Not a lot of experience yet. But my observation is, if you want to let contractors bid, place your price $2-3 lower than you desired price. Because the bids are all higher than your listing price. Anyway, I view this as positive since you can also pick your contractor using bid.
You have not cancelled the order on the website. It is very easy to cancel, just go to Contact Us, click Cancel Order and follow the instructions to fill out the cancellation and refund form.