I ordered an Aircast Knee Cryo/Cuff with IC Cooler (Motorized Kit). I paid for quick delivery and received it a few days later. But it came with the wrong cuff! I immediately phoned customer service and they were very understanding and immediately dealt with the mistake. The very next morning from across Canada came the right cuff. I have found the product excellent and it has really helped with my knee replacement surgery rehabilitation. Thanks for the excellent customer service! I will use your products again!